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In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we ship or exchange products, or about how we secure your personal data. Please don’t hesitate to contact us if you have any questions!

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Store Policies: Store Policies
A Shirt in a Box


2. Returns & Refunds Policy

2.1.   When you receive the products you have ordered, we recognise that you will want to try them to ensure the fit and feel of the item is as you envisaged.

2.2.   Please remember, we can only issue you with a refund if the returned product concerned is in a fully re-saleable condition.

2.3.   You may return new, unworn or unused products within thirty (30) days for a full refund of the cost of the goods. Items should be returned in their original packaging.

2.4.   We reserve the right to reject the returns of goods, which are not returned in accordance with our Returns Policy this includes goods which are not in new or unused condition, or which are returned after the above period. Goods may not be refunded unless they are faulty and we may request that you pay for the shipping of such goods back to you. If products are damaged by you and subsequently returned, a charge will be made to repair the product to its original condition. Please be aware that where a repair is not economically viable, no refund will be made. Please see section 2.5 below 'Determination of any diminished value of goods'.

2.5. Determination of any diminished value of the goods

In order to establish the nature, characteristics and functioning of the goods you shall handle and inspect the goods (i) with due care and (ii) in the same manner as you would typically be allowed to do in a shop. Any handling or inspection of the goods in excess thereof may result in a diminished value of the goods, which we will then be entitled to deduct when reimbursing the payment received from you. The determination of any diminished value will be made on a case by case basis. You many open the packaging and inspect the goods. Any installation of the goods should also be expected to result in a diminished value of the goods. Whilst in your possession we remind you that until returned to us you are responsible for the goods and will be liable for any damage to the goods.

Damage to Items in the post

2.6. Damage is rare however notification of items damaged in the post/by courier must be done as soon as possible. Photographs of the damaged packaging and any damage to the goods must be sent as soon as possible.

Faulty Items

2.7. Items which are faulty must be notified to us as soon as possible by email or by letter and will be refunded if the fault is within the first 30 days. Items returned with a fault after 30 days will be offered a repair or replacement of the item, should this not be possible a refund will then be offered.

2.8.  Please note that these return guidelines only apply to products purchased on the Website. We cannot accept returns of product purchased elsewhere. Our returns policy does not affect your statutory rights.

2.9.   All postage costs for returns to be met by the customer.

  • Returns Address - 

2.10. You shall send back the goods or hand them over to us at the below address:

DCID Returns, 1 Butler Close, Cropwell Butler, Nottingham, NG12 3AF

Store Policies: Return Policy
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